Q-Rato (Pty) Ltd
Q-Rato (Pty) Ltd shipping policy
How Q-Rato (Pty) Ltd quotes delivery, dispatches paid orders, and handles delivery issues.
Delivery quote
Delivery availability, courier service, and the exact shipping charge are quoted from the delivery address before payment. The customer sees the full order total before leaving for hosted payment.
Dispatch
Q-Rato (Pty) Ltd dispatches only after payment and stock confirmation. Collection is arranged from 10 Paardeberg Ave, Oakdene, Johannesburg South, 2190. A tracking reference is shown after the courier booking is confirmed.
Address and delays
Customers must provide a complete, reachable South African delivery address and contact number. Courier timing is an estimate rather than a guaranteed delivery date. The seller will make contact if stock, access, weather, or carrier conditions materially delay fulfilment.
Problems in transit
Missing, damaged, or incorrect parcels should be reported promptly through info@qrato.co.za or +27 84 789 4422. Packaging and photographs may be requested so the seller and courier can investigate.