Q-Rato (Pty) Ltd
Q-Rato (Pty) Ltd privacy policy
How Q-Rato (Pty) Ltd collects, uses, shares, protects, and retains customer personal information.
Responsible party
Q-Rato (Pty) Ltd, registration 2025/752334/07, registered at 42 Petra Nera, 14 Riverbend Road, Randburg, Gauteng, 2188 is responsible for customer personal information used by this store. Privacy requests may be sent to info@qrato.co.za or +27 84 789 4422. Kivora by KVRA operates the commerce platform as an authorised operator for the seller.
Information and purpose
The store receives information supplied when a customer browses, orders, requests support, or submits a return. It may include contact, delivery, billing, order, communication, device, security, payment-reference, and courier-reference information. It is used to quote shipping, process and verify payment, fulfil and track orders, provide support, handle returns and refunds, prevent fraud, secure the service, and meet legal obligations.
Sharing, retention, and security
Relevant information may be shared only as needed with the platform operator, payment providers, couriers, hosting, email and support providers, professional advisers, fraud-prevention services, and lawful authorities. Records are retained for the applicable statutory period or while reasonably needed for a transaction, dispute, security, or legal purpose. Reasonable technical and organisational safeguards restrict access.
Customer rights
A customer may request access or correction, object to permitted processing, withdraw consent where consent is used, or request deletion where the law allows by contacting info@qrato.co.za or +27 84 789 4422. A qualifying complaint may also be submitted to South Africa's Information Regulator.